Terms & Conditions

1. About These Terms

These Terms & Conditions apply to your use of the AURUM X SOFT website and purchases made through it. Please read them before placing an order. They should be read alongside our Privacy Policy, Shipping Policy and Return and Exchange Policy.

The website is operated by AURUM X LIMITED, trading under the AURUM X SOFT brand. In these terms, “we”, “us” and “our” refer to AURUM X LIMITED. “You” and “your” refer to the person using the website or placing an order.

By using the website, you agree to comply with these terms. If you do not agree with them, please do not use the website to place an order.

If you are buying as a consumer, these terms do not affect any mandatory consumer rights that apply to your purchase.

2. Using Our Website

You may use this website to browse our blanket range, review product information and place genuine orders for personal or other lawful purposes.

When using the website, you agree not to:

• Use the website for unlawful, fraudulent or misleading purposes.
• Submit information that you know is false, inaccurate or intended to mislead us.
• Attempt to interfere with the website’s security, operation or availability.
• Introduce malicious code or use automated methods to disrupt or improperly access the website.
• Copy, reproduce or commercially exploit website content in a way that infringes applicable rights.

We may restrict access where reasonably necessary to protect the website, our customers or our business, or to address suspected misuse. Any action we take will remain subject to applicable law.

3. Products and Descriptions

AURUM X SOFT offers blankets in a range of styles, sizes, colours and materials. Product pages are intended to describe the items available for purchase and help you choose the option that suits your needs.

We take reasonable care to present product descriptions, specifications, photographs and prices accurately. However, the appearance of a product on your screen may vary slightly because of display settings, lighting or photographic conditions.

Natural variations in texture, weave or finish may occur between products where consistent with the stated materials and description. Such variations do not remove your rights if an item is faulty or materially different from what was described.

Please review the product details, including the stated size, material and care information, before completing your order. If you need clarification, contact us before purchasing.

We may update product information, images or availability from time to time. Changes to a listing will not remove any rights you already have in relation to an order that we have accepted.

4. Prices and Availability

Prices are displayed on the relevant product pages and at checkout. The price applicable to your order is the price shown when you submit the order, subject to any clearly stated delivery charges, discounts or correction of an obvious pricing error before the order is accepted.

Standard delivery is free for orders placed through our website. If any additional charge applies to a particular service or delivery option, it will be shown before you complete your purchase.

We aim to keep product availability information up to date, but stock levels can change. An item being displayed on the website does not guarantee that it will remain available until your order is accepted.

If we discover that a product is unavailable after you place an order, we will contact you and explain the available options. If we cannot fulfil an accepted order, we will refund any amount due for the goods we are unable to supply.

If a clear and material pricing error is identified, we will take reasonable steps to contact you before dispatch and explain the options available. We will not use an alleged error to avoid an obligation that has already become legally binding.

5. Orders and Contract Formation

When placing an order, please check your selected products, quantities, delivery details and contact information before submitting it.

After you submit an order, we may send an acknowledgement confirming that we have received it. This acknowledgement confirms receipt and does not necessarily mean that we have accepted the order.

An order is accepted when we confirm acceptance or otherwise clearly indicate that we have agreed to supply the goods. We may be unable to accept an order because of stock availability, an apparent checkout error, suspected fraudulent activity or another legitimate reason.

If we cannot accept an order after payment has been taken, we will notify you and arrange a refund of any amount due for the unaccepted order.

Please contact us promptly if you notice an error in your order details. We will try to help, although changes may not be possible once the order has entered processing or dispatch.

6. Payment

Payment must be completed using the payment methods presented at checkout. You must be authorised to use the selected payment method and provide accurate information where requested.

Your payment may be subject to verification or security checks carried out by the relevant payment provider. We do not control the processing time or decisions of an external financial institution.

If a payment is declined or cannot be verified, the order may not be processed. If you believe a payment has been taken incorrectly, please contact us with your order details so we can investigate.

We will not knowingly charge you more than the amount properly due for your order. Where a refund is required, it will be handled in accordance with our Return and Exchange Policy and applicable law.

7. Delivery

We provide free standard delivery for orders placed through the website. Available delivery options and the current estimated timescale will be shown during checkout or in the relevant shipping information.

Orders normally require 1–2 working days for processing. After dispatch, standard transit is estimated at 3–7 working days. The overall estimated timeframe is therefore approximately 4–9 working days from order placement, excluding any unusual disruption.

These timeframes are estimates rather than guaranteed arrival dates. Processing may take longer during busy periods, public holidays or where an order requires additional verification.

Please ensure your delivery details are complete and accurate. We cannot guarantee successful delivery where information supplied at checkout is incorrect or incomplete, but this does not affect any obligations imposed on us by law.

If your order has not arrived within the expected timeframe, contact us so we can review its status. If goods are lost, delayed or not delivered as required by law, we will address the matter in accordance with your statutory rights.

For further information, please read our Shipping Policy.

8. Order Cancellation and Returns

If you need to cancel an order before dispatch, contact us as soon as possible. We will try to stop processing where this is still practical, but cancellation may not be possible once the parcel has entered dispatch.

For most online purchases, UK consumer law provides a 14-day period after receipt in which you can notify us that you wish to cancel, followed by a further 14 days to return the goods. Certain exceptions may apply depending on the nature of the goods and the circumstances.

Where you exercise a valid statutory cancellation right, refunds will be handled within the applicable legal timeframe. We normally refund to the original payment method.

We offer free return postage for the first eligible return or exchange associated with an order. Arrangements for subsequent discretionary returns or exchanges will be explained before proceeding. This does not require you to bear costs that applicable law places on us.

For full details about eligibility, return condition, exchanges and refund timing, please refer to our Return and Exchange Policy.

9. Consumer Rights and Product Faults

If you purchase as a consumer, goods supplied by us must meet the applicable legal requirements, including satisfactory quality, fitness for purpose and conformity with their description.

If an item is faulty, damaged on arrival, incorrect or materially different from its description, contact us with your order details. We will review the issue and explain the available remedy.

Depending on the circumstances and the applicable legal rules, remedies may include a refund, repair, replacement or price reduction.

Nothing in these terms limits or excludes your statutory rights. If these terms conflict with a mandatory consumer protection requirement, that legal requirement will take precedence.

10. Discounts and Promotions

From time to time, we may offer promotional prices, discounts or other offers. Any specific eligibility conditions, validity periods or usage restrictions will be explained alongside the relevant promotion.

Unless expressly stated otherwise, a promotion cannot be exchanged for cash and cannot be combined with another offer where the promotion terms say that combinations are not permitted.

We may correct an obvious error in a promotion or withdraw an offer that has ended or was displayed incorrectly. We will respect any contractual obligations and statutory rights that have already arisen from an accepted order.

11. Website Content and Intellectual Property

Unless otherwise stated, the text, design, graphics, product photography, branding and other materials published on this website are owned by us or used with permission.

You may view and use the website for personal, lawful shopping purposes. You must not reproduce, distribute, modify, publish or commercially exploit website content without the relevant permission, except where applicable law allows it.

Nothing in this section affects any rights that cannot lawfully be restricted.

12. Third-Party Services and Links

The website may rely on third-party services to support payment processing, delivery, security or other operational functions. Those services may be subject to their own terms and privacy practices.

Where we provide a link to an external website, it is offered for convenience or information. We do not control every aspect of an external website and cannot guarantee that its content or services will always be available or accurate.

The inclusion of a link does not automatically mean that we endorse the linked service. Please review the relevant third party’s terms where appropriate.

13. Liability and Circumstances Beyond Our Control

We take reasonable care in operating the website and fulfilling orders. However, we cannot guarantee that the website will always be uninterrupted, error-free or available on every device.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, or for losses arising from use of the website in a way that these terms do not permit.

We are not liable for a delay or failure caused by circumstances beyond our reasonable control, such as severe weather, transport disruption, interruption to essential services or events affecting our ability to operate. We will take reasonable steps to reduce the impact where practical.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law.

14. Privacy and Personal Information

When you place an order or contact us, we may need to use personal information to process your purchase, arrange delivery, respond to enquiries, manage returns and meet legal obligations.

We handle personal information in accordance with applicable data protection law. Please read our Privacy Policy for further information about how information is collected, used, stored and protected.

Please ensure that the contact and delivery details you provide are accurate and up to date.

15. Changes to These Terms

We may update these terms from time to time to reflect changes to our website, products, services or legal obligations.

The current version will be published on this page. Any changes will apply prospectively and will not remove rights or obligations that have already arisen under an existing contract, unless the law permits otherwise.

We recommend reviewing this page occasionally so you remain familiar with the terms that apply when using the website.

16. Governing Law and Disputes

These terms are governed by the laws applicable in the part of the United Kingdom in which the relevant consumer protection rules apply, subject to any mandatory legal protections available to you.

If you have a concern about an order, please contact us first so we can try to resolve it directly and fairly.

Nothing in this section prevents you from relying on any mandatory rights you may have to bring a claim in a competent court or to use another dispute resolution route available under applicable law.

17. General Provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not enforce a provision on one occasion, that does not automatically mean that we waive the right to enforce it later.

These terms, together with the relevant policies referred to above and the information confirmed during checkout, form the terms applicable to your use of the website and your purchase, subject to any mandatory legal rights and requirements.

18. Contact Us

If you have a question about these terms, a product, an order or a payment, please contact our customer service team.