Express Shipping Policy

1. Delivery at a Glance

Standard delivery is free on all orders. The delivery estimates below explain the usual time needed to prepare and deliver your purchase within the United Kingdom.

• Order processing: 1–2 working days after your order has been successfully placed.
• Transit time: approximately 3–7 working days after dispatch.
• Estimated total time: approximately 4–9 working days from order placement to delivery.
• Delivery charge: £0.00 for standard delivery.

Working days are Monday to Friday, excluding UK public holidays. The estimates are provided to help you plan your purchase; they are not a guaranteed arrival date.

2. Order Processing

Once your order has been placed, we begin checking the order details and preparing the selected items. This normally takes 1–2 working days.

Orders placed after our daily processing cut-off, at weekends or on UK public holidays may begin processing on the next working day. If an item is temporarily unavailable or further information is needed, preparation may take longer. We will contact you if a material delay becomes apparent.

Please check your order confirmation carefully. If you notice an incorrect item or delivery detail, contact us as soon as possible. Changes cannot always be made once an order has entered dispatch preparation.

3. Dispatch and Delivery Times

After dispatch, standard UK delivery normally takes a further 3–7 working days. This means most orders are expected to arrive within approximately 4–9 working days of being placed.

Actual arrival times can vary according to the destination, courier capacity, seasonal demand and local delivery conditions. Remote destinations and busy periods may require additional time.

Where tracking is available, dispatch or tracking information will be shared using the contact details provided at checkout. Tracking updates may take a short time to appear after the parcel has been handed over to the delivery provider.

4. Free Shipping on Every Order

We offer free standard delivery on all orders. There is no minimum order value for this standard delivery service, and no standard shipping charge is added at checkout.

The delivery charge for eligible standard shipping is £0.00. If a particular destination or delivery option requires different arrangements, we will explain any applicable terms before you are asked to proceed with that arrangement.

We do not describe an order as eligible for free delivery unless the relevant checkout or order confirmation reflects that arrangement.

5. Tracking Your Order

If tracking is provided for your shipment, please allow up to 48 hours after dispatch for the first carrier update to appear. Some delivery services provide fewer tracking events than others.

If your tracking information has not changed for 3 consecutive working days, or your order has not arrived by the end of the estimated 4–9 working-day delivery period, contact us by email so we can review the shipment.

When contacting us, please include your order reference and the email address used at checkout. This helps us locate the relevant order and check the available delivery information.

6. Delivery Details and Receipt

Please ensure that the delivery details entered during checkout are complete and accurate. Incorrect or incomplete details may delay delivery or require additional arrangements with the delivery provider.

If a parcel cannot be delivered, the carrier may attempt another delivery or provide instructions for collection, depending on its service. If a parcel is returned to us because the supplied details were incorrect or delivery could not be completed, we will contact you to discuss the available options.

If your parcel appears damaged or an item is missing, please contact us as soon as reasonably possible after receipt. Photographs of the outer packaging and affected items can help us understand and resolve the issue.

7. Delays and Delivery Exceptions

We make reasonable efforts to meet the stated delivery estimates. Occasionally, circumstances outside our reasonable control can affect a shipment.

• Severe weather or transport disruption.
• Peak-season parcel volumes or courier network delays.
• Public holidays or temporary service interruptions.
• Incorrect delivery information or unsuccessful delivery attempts.
• Other unexpected events affecting transport or fulfilment.

If a significant delay becomes known to us, we will provide an update where reasonably possible. If your order is substantially delayed, please contact us so we can review the circumstances and explain the available options.

Nothing in this policy removes any delivery or refund rights that apply to you under UK consumer law.

8. Returns and Exchanges

We want you to be comfortable with your purchase. The first return or exchange requested for an order qualifies for free return shipping, subject to contacting us first and following the return instructions we provide.

• First return or exchange: return shipping is free for the first eligible return or exchange associated with the order.
• Further returns or exchanges: shipping arrangements and any applicable charges will be considered case by case and confirmed with you before proceeding.
• Contact us first: please email us before sending an item back so we can explain the correct procedure.
• Incorrect, damaged or faulty items: contact us promptly. We will review the issue and explain the appropriate next steps in line with applicable consumer law.

For eligible online purchases, you may generally have a statutory 14-day period after receiving the goods to notify us that you wish to cancel under the Consumer Contracts Regulations. Further requirements and exceptions may apply.

Our free first-return shipping arrangement does not reduce any statutory cancellation, refund or remedy rights that apply to your purchase.

9. Delivery Responsibilities and Limitations

Delivery estimates are based on normal processing and transit conditions. They are provided as a reasonable guide and should not be treated as a guarantee of delivery on a particular day.

We cannot reasonably guarantee that a carrier will be unaffected by every disruption, nor can we control circumstances outside our reasonable control. Where a problem arises, we will take reasonable steps to review the order, communicate relevant information and help identify an appropriate solution.

Nothing in this policy excludes or limits liability where doing so would be unlawful, including rights and remedies available to consumers under applicable UK law. This policy does not remove any applicable statutory rights.

10. Questions About Your Delivery

If you have a question about delivery times, tracking, a delayed parcel, or a return or exchange, please get in touch. Include your order reference where possible so we can assist you more efficiently.